Payment Security & Official Communication Policy

Official Communication & Payment Policy

Your Security Matters to Us

At Grey Impala Safaris Ltd, the safety, trust, and confidence of our clients are fundamental to everything we do. We are committed to maintaining secure, transparent, and verifiable communication at all times.

Important Notice on Payments

Grey Impala Safaris Ltd will NEVER request payment to a personal account under any circumstances.

All payments must be made strictly to officially registered company accounts under the name:

Grey Impala Safaris Ltd

We do not accept payments via:

• Personal bank accounts
• Individual mobile money numbers (unless formally issued and documented by the company)
• Unverified third-party agents or intermediaries

Any request for payment that does not meet the above criteria should be treated as fraudulent.

How to Verify Payment Instructions

Before making any payment, always confirm the following:

• The account name is exactly Grey Impala Safaris Ltd
• Payment details originate from our official company email domain
• You have received a formal invoice or booking confirmation from us

If any detail appears inconsistent or suspicious, do not proceed.

Official Communication Channels

All official correspondence from Grey Impala Safaris Ltd will only be conducted through:

• Email addresses using our official domain
• Verified phone numbers published on our website
• Authorized representatives acting on behalf of the company

We will never request payments or sensitive information through unofficial or unverifiable channels.

Fraud Prevention Advisory

Cyber fraud and impersonation attempts are increasingly common in the travel industry. We strongly advise all clients to exercise due diligence and verify all communication before making any financial commitments.

What to Do If You Suspect Fraud

If you receive suspicious instructions or communication:

1. Do not respond or send any funds
2. Record the sender’s details and message content
3. Contact us immediately through our official website

Our team will promptly verify the communication and guide you on the appropriate steps.

Our Commitment

Grey Impala Safaris Ltd is committed to:

• Protecting clients against fraud and misrepresentation
• Ensuring all transactions are secure and traceable
• Maintaining clear, professional, and verifiable communication

Contact & Verification

For any clarification regarding payment instructions or official communication, please contact us directly via info@greyimpalasafaris.com