Mombasa & Nairobi
Call us, message us on WhatsApp, or send the enquiry form below. Every message is read by a safari specialist in one of our two Kenyan offices, and you will have a tailored itinerary and an honest quote within 24 hours.
Three ways to reach us
All three reach the same team. Pick whichever suits how quickly you need an answer.
Call
Best when you want to talk a route through properly, or you are already travelling and something has changed. You will reach a person in Mombasa or Nairobi, not a call centre.
Answered: Monday to Friday, 8:00am to 5:00pm EAT, and Saturday mornings.
The fastest way to reach us, and the easiest if you are calling from outside Kenya. Good for quick questions, sending your dates, or sharing a screenshot of an itinerary you are comparing.
Usual reply: within a few hours during office hours. Monitored in the evenings and on Sundays for travellers already on safari.
Best for detailed enquiries, group and family trips, or anything with flight times, dietary needs and room configurations attached. Write as much as you like.
Usual reply: a full written response within 24 hours.
Tell us about your trip
The more you tell us, the more useful our first reply will be. We do not send a generic brochure back. You will get a route that fits your dates, your budget and the number of days you actually have, along with a quote that spells out what is included.
Nothing you send commits you to anything, and we will not add you to a mailing list you did not ask for.
No mystery, no pressure
Planning a safari from the other side of the world involves a lot of trust. Here is exactly how we work, so you know what to expect before you send anything.
Not an auto-responder and not a chatbot. Your enquiry goes to a consultant in Mombasa or Nairobi who knows the parks, the lodges and the driving times first-hand.
A suggested route for your dates, with the accommodation we would hold, a day-by-day outline, and a quote that itemises what is and is not included. If your dates or budget make something unrealistic, we will say so rather than quietly downgrading it.
Most trips change two or three times before they are right. Add a night, swap a park, move to a different lodge, or rework the whole thing. There is no charge for revisions and no pressure to book.
Once you are happy, a deposit secures your lodges and vehicle. Grey Impala Safaris is a KATO-bonded tour operator, so your payment is protected under the Kenya Association of Tour Operators bonding scheme. Final documents, including your confirmed pickup time, follow before you travel.
Get a better first reply
You do not need to know any of this to contact us, and a one-line message is perfectly welcome. But if you already have the details below, including them means our first reply can be a real proposal instead of a list of questions.
Already travelling and need us urgently? WhatsApp is the fastest route and is monitored in the evenings and on Sundays for guests who are already on safari with us. Call +254 728 630188 if it cannot wait.
Find us
We are a Kenyan company with two working offices. You are welcome to visit either, though we would appreciate a call first so the right person is in.
Head office
Epic Business Park, Mezzanine Floor
Links Road, Nyali
Mombasa, Kenya
Our head office, and the base for coast departures to Tsavo, Taita Hills and Amboseli, as well as Diani and Watamu beach arrangements.
Second office
Sound Plaza, 3rd Floor
Woodvale Grove, Westlands
Nairobi, Kenya
Our Nairobi base, convenient for Jomo Kenyatta International Airport arrivals and for safaris departing the capital for the Masai Mara, Lake Nakuru, Samburu and Ol Pejeta.
When we are available
| Day | Phone and office | |
|---|---|---|
| Monday to Friday | 8:00am – 5:00pm | Monitored through the day |
| Saturday | 8:00am – 12:00pm | Monitored through the day |
| Sunday | Closed | Monitored for travellers already on safari |
East Africa Time is UTC+3. That puts us three hours ahead of London in winter and two in summer, eight ahead of New York, and five behind Sydney. If you send an enquiry overnight in your own time zone, it will be waiting with a specialist when the Kenyan working day begins.
Emails and form enquiries receive a full written reply within 24 hours. If you have not heard from us in that time, please check your spam folder before assuming the message did not arrive, then call or WhatsApp us.
Before you write
Within 24 hours for email and form enquiries, and usually within a few hours on WhatsApp during office hours. If your enquiry arrives on a Saturday afternoon or Sunday, expect the full written reply on Monday, though WhatsApp is still monitored for travellers already on safari.
No. Planning, proposals and revisions are free, and there is no charge until you decide to confirm a trip. Most itineraries go through two or three rounds of changes before they are right, and we do not charge for any of them.
Yes, and this is a large part of what we do. Tell us roughly when you can travel, how long you have and what kind of trip appeals, and we will suggest options across Kenya, Tanzania, Uganda, Rwanda and the coast. Browsing our safari destinations or published trips first is useful but not necessary.
No. Our published itineraries are starting points rather than a fixed menu. Nights can be added, parks swapped, accommodation moved up or down a level, or a route built from scratch around your dates. Most of the trips we run are tailor-made.
Yes. You are welcome at either our Mombasa head office in Nyali or our Nairobi office in Westlands during opening hours. Please call ahead on +254 728 630188 so the right consultant is available rather than out with guests.
Grey Impala Safaris Ltd is a KATO-bonded tour operator, which means client funds are protected under the Kenya Association of Tour Operators bonding scheme. We are also an IATA agent. You can read more about how we work on our about page.
Use the same enquiry form or email address and mark your message as an agent enquiry, and it will be routed to the right person. Please include your company name, country and the type of business you place.
Call or WhatsApp +254 728 630188 straight away rather than emailing. WhatsApp is monitored in the evenings and on Sundays specifically for guests who are already travelling with us.
If you would rather browse before you write, start with our safari packages or pick a region on the destinations page. Travellers deciding how to structure a trip often find road safaris in Kenya, fly-in safari packages and safari and beach holidays the most useful comparisons. For shorter trips see day tours and short safaris, and for trips with children see family safaris. Our safari guides and blog covers planning questions in more depth.
